FRED (Den Haag): Online 24/7 geopend
CENTRUM (Den Haag): Online 24/7 geopend
DELFT: Online 24/7 geopend
MALL: Online 24/7 geopend
  1. Home
  2. > Boeken
  3. > Computerboeken
  4. > Computerboeken over Technologie & theorie

The Service Catalog - Best practice

Mark O'Loughlin
€ 47,42
Lees meer over het Paagman Privilege Programma  prijs v.a. € 40,31
Extra voordeel
paperback
Inkijk exemplaar The Service Catalog - Best practice
DIRECT LEVERBAAR
Voor 23:00u besteld, woensdag bezorgd. Of bestel en kies voor ophalen
Voor 23:00u besteld, woensdag in huis.
Of kies voor ophalen in de winkel
The Service Catalog - Best practice
Mark O'Loughlin

Omschrijving

Note: This book is available in several languages: Japanese, English.

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.
This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

Readers will gain practical information and knowledge that will help with:
* understanding the full concept of the service catalog
* understanding the scope of the service catalog
* building an appropriate service catalog for your organization
* identifying the true value that the service catalog can deliver to your organization
*understanding services and the value that they provide to your organization and customers
*managing the service catalog
In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.

Widely researched and reviewed by some of the world's leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Lees meer Lees minder
0 Beoordelingen
Toon alle beoordelingen
Productinformatie
  • ISBN: 9789087535711
  • Auteur: Mark O'Loughlin
  • Serie: Best practice
  • Uitgave: Van Haren Publishing
  • Jaar van uitgave: 2018
  • Taal: Engels
  • Illustraties: Ja
  • Bladzijden: 162
  • Afm.: 171 x 238 x 14 mm
  • Gewicht: 382 gr
  • Artikelnummer: 1865897
Lees meer Lees minder
€ 47,42
Lees meer over het Paagman Privilege Programma  prijs v.a. € 40,31
Extra voordeel
  • Aantal Prijs per stuk
  • 1 - 9 € 47,42
  • 10 - 29 € 45,05
  • 30 - 49 € 42,68
  • 50 + € 42,35
paperback
DIRECT LEVERBAAR
Voor 23:00u besteld, woensdag bezorgd. Of bestel en kies voor ophalen
Voor 23:00u besteld, woensdag in huis.
Of kies voor ophalen in de winkel
Even geduld AUB ...
Laden even geduld aub ...