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Dealing with Difficult People

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Dealing with Difficult People
Roy Lilley

Lees meer over Dealing with Difficult People door Roy Lilley

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
The creating success series of books...

With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert...
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Productinformatie
  • Editie:EPUB met Adobe DRM  Meer informatie
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  • ISBN: 9780749475604
  • Auteur: Roy Lilley
  • Uitgave: Kogan Page
  • Jaar van uitgave: 2016
  • Taal: Engels
  • Artikelnummer: 58464260
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€ 11,17
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