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Cisco Unified Customer Voice Portal

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Cisco Unified Customer Voice Portal
Rue Green

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Building Unified Contact Centers
Cisco Unified Customer Voice Portal
Building Unified Contact Centers

Rue Green, CCIE® No. 9269

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.
CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains...
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  • Editie:EPUB met Adobe DRM  Meer informatie
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  • ISBN: 9780132660372
  • Auteur: Rue Green
  • Uitgave: Pearson Education
  • Jaar van uitgave: 2012
  • Taal: Engels
  • Artikelnummer: 59711823
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